Advanced Search; Global Parts Search;. Enhanced format for recording error-correction codes (ECCs) The logical format of the TS1120 Tape Drive. The 3953 Library Manager provides capabilities similar in functionality to the 3494 Library Manager. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. IBM 3584 L22 model installed in 513 basement. The IBM SYSTEM STORAGE™ TS3400 TAPE LIBRARY is designed to offer high performance drive technology and automation for the open systems environment. Mode Sense (6) - X'1A'. IBM TS 3500 (3584-L53) Library . So does look like it was a false possitive as you said above. Failure ID (FID) messages are short codes that can be used by service technicians to isolate problems with the 3592 tape drive. IBM Spectrum Protect server and client messages format IBM Spectr um Pr otect server and client messages consist of the following elements: v A thr ee-letter pr efix. The Drive Activity LED should be blinking. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. RACF reason code. The IBM 3584 Model D42 expansion frames may be added to the base frame (Model L32) in order to add storage and/or drive capacity. com, a global distributor of electronics components. We Test and QR Code Our Products. Search all of IBM. PDF. 66 GiB) with EFMT4 format. O. Each aspect of the subsystem is designed to optimize access to data and reliability. 3. Table actions defined This table serves as a legend for defining the precise action to follow. Error code syntax. Make the appropriate changes to the CDB to correct the. When this occurs, only shuttle station records are displayed. Warning. 3. IBM Spectrum Protect server and client messages format IBM Spectr um Pr otect server and client messages consist of the following elements: v A thr ee-letter pr efix. The reason code is the return code from the cryptographic module. If Flag Number 4 is also set, the. The file is in the /tmp directory and has a time stamp suffix, for example: /tmp/createdb_20131018-131841. This warning applies only to connections to Db2® on Linux®,. Download and install the latest drivers, firmware and software. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. 3 TR 5 (or PTF MF64645), or later; Or IBM i 7. The 3584 Tape Library supports the IBM TotalStorage LTO. Also ja, das LTO4-Drive kann das nicht. We. 30874. Now this support has been extended to also cover TS3500 (3584) with 3592-E05 and 3592-E06 drives. 4. IBM 3584 Error code “Gripper Failed. In the vm. OEM IBM. de. Our 3584 is 7-frames (1-L23 + 6-D23) with 17 TS1130 E06 drives. russo@sungard. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. Accessor {ACCESSOR} X home sensor was not found during a re-zero. TS3500 Command Line Interface. Here are the basic attributes to start: 3584 Library 4 LTO1 Drives TSM 4. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1The IBM TotalStorage 3584 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange systems to high-end open systems. 1. 530 A problem with one of the node's power supplies has been detected. 525 Unable to update system board service processor firmware. The IBM 3584 Model D42 expansion frames may be added to the base frame (Model L32) in order to add storage and/or drive capacity. MANY jobs here have them, coded just like this, and they have never caused trouble. These are shown in IBM MQ component identifiers. System action. This severity-impact-text corresponds to what is documented in IBM Whitepaper, IBM TS7700 Series Operator Informational Messages, for the reported message number from the TS7700. An unauthenticated or unsupported non-Dell AC adapter or battery is attached to your. The Rocket Platform. Up to 15 Model D53 expansion frames may be added to the TS3500 Tape Library Model L22, L23, L32, L52, or L53 base frame to increase LTO cartridge storage or drive capacity. Table 1 shows the command format. library is doing full backups and is thrashing over 100 bits of media continually with out any more problems. The IBM device driver for Linux, lin_tape, does not grant permission to non-root users by default which can result in failed attempts to define a path to the tape library changer and drives. We Test and QR Code Our Products. Close Feature Codes 8049, 8148, and 8149 (LTO HH Tape Drives) Library firmware level must be at 10. This code must display on the tape drive order and also the Plant Install 3592 E05 in a 3584 feature (FC 9680) or Plant. It is checked in detail to ensure that it is a valid token, and that the fields within it are valid values. It may indicate a Storage IOA failure. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. To determine if the problem is with the drive hardware, or the tape media, perform the following procedures: If possible, run the tape cartridge in a different drive. com. Model Number: 3584-L53. The 3584 Tape Library now supports the IBM TotalStorage Ultrium 3 Tape Drive, which more. lic. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. In the previous example, where the return code was 65280, the return code would be converted as follows: 65280//4096 = 3840. If the drive fails, contact your IBM® Service Representative. 09-26-2007 01:49 PM. 3 with Storage. The IBM TotalStorage 3584 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange systems to high-end open systems. Each aspect of the subsystem is designed to optimize access to data and reliability. section introduces two ways that you can perform manual. NA. The drive dump log provides more info then the BLZ log that you posted. This will usually shed more light on. Product. The Specify Firmware Image File screen displays. ASC/ASCQ 4400 ( hardware Error ) HEC/HECQ Not Defined Object# 72 Object Error: FFFE Object#73 Object Error: 001 and then the below ASC/ASCQ 4400 (. 0xB40E. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. severity-impact-text describes the severity of the message. TapeAlert Flags that are supported by the LTO tape drives. Kind regards, Michael. 03-27-2008 02:40 PM. IBM 3584 model L32 and D32 utilize the Multi-Path architecture allowing homogeneous or heterogeneous open systems servers to share the library robotics. IBM TS1170 model 70F with FC interface and model 70S with SAS interface deliver a native data rate of 400MB/s (900MB/s compressed) and are designed to deliver a 250% increase in capacity on the JF media compared to the TS1160 tape drives. IBM have updated the microcode on the 3584 to 5360. The proc contains several steps coded like this. What is the solution for these errors? Also could you provide me. 3. - A job or job step return code can only be a remainder of a value divided by 4096. 4. Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: [email protected] IBM 3584 UltraScalable Tape Library is a high-performance, reliable, scalable tape library subsystem, designed for tape automation. Programmer Response: Ensure the program reestablished the enqueues upon restart. the MI for that product. 00, or greater, to support the Ultrium 5 drives. The TS3200 has a 48-tape cartridge capacity and contains up to two LTO. Overview The IBM 3584 UltraScalable Tape Library provides a highly scalable, automated tape repository combining proven IBM automation technology and high-performance IBM LTO Ultrium tape drives for the mid-range to. We have just hit the 1-year mark with our 3584. IBM's 3584-D55 is a 3584 ts4500 tape library model. A drive library interface failed. No data has been lost, but there has been a reduction in the performance of the tape. Accessor {ACCESSOR} X home sensor was blocked when it should not have been. 3 running on Windows Server 2003 When you look at the device manager on the server, you see a list of medium changers and a list of tape drives. The action legend defines the action that is correlated with each action key. There was a tape in all 4 drives: this drive was running migration when the power went out. 6. No data has been lost, but there has been a reduction in the performance of the tape. We. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. See "identifying Device type" on page 260. close menu Language. 1 means that the part is a Tier 1 CRU; 2 means that the part is a Tier 2 CRU. The maintenance of the AC units is the responsibility of Pentair. It incorporates the latest generation of industry-leading linear tape-open. IBM TotalStorage UltraScalable Tape Library 3584 Before using this information and the product it supports, be sure to read the general information in “Notices” on page 733. Search Product. In conjunction with a service bay feature on the 3584 Model D22 or D52, the Model HA1 provides for the installation and operation of a second library accessor in a 3584 Tape Library to help. NET client instructions. HYDIN0112W (OP0112) Device. A problem occurred in executing the complete function, but it continued. The TS3400 Tape Library is an external 5U stand-alone or rack-mountable unit that. Programmer response. 00 - Buy IBM tape drives. It has been a few years since the IBM System Storage 3584/TS3500 Tape Library end of life and end of service life dates have passed, and it’s time to think about a contingency plan if you haven’t already. Same Day Shipping. Front view of a half-high LTO tape drive. Inventories, audits and calibrations have also been run on the 3584 to no avail prior to the tapes being removed. Optional remote support is available for the TS4500 tape library through its Call Home capability. An N in the CRU ID column means that the part is not a CRU. Accessor {ACCESSOR} X home sensor was blocked when it should not have been. Status lights (FC 5638) You might need to read the status lights on your tape drive to determine the operating status of the drive. Check part details, parametric & specs updated 17 SEP 2023 and download pdf datasheet from datasheets. When reason-code is 00E7000E and resource-type is 00001080, SQLCODE -904 was issued by IBM Db2 Analytics Accelerator for z/OS, and resource-name is message text from the accelerator that indicates the cause of the failure. 106] Unexpected Throwable caught: null. We are also looking to upgrade from a 3494 to a 3584. ORG's continued operation by covering server and operational expenses. Messages and codes can appear on the server console, the administrative client, an operator terminal, the administrative graphical user interface, the backup-ar chive client, or the hierar chical storage managment client (HSM client). config file that points to a directory where you create a trace. We did not > feel comfortable with the High-Density approach (i. Once was a known firmware problem. clu). 1. ECSFBEXT (10005) The high-order 16 bits of the reason code represent the. Find the reference code in the following list. the MI for that product. The IBM 3584 Model D32 expansion frames may be added to the base frame (Model L32) in order to add storage and/or drive capacity. IBM 3592 media and LTO Ultrium mediaIBM 3584 Tape Library GA32-0559-04. TS4500 Tape Library (3584) 1. Kind regards, Michael Malmgaard - IBM. This document contains a list of IDC codes, their description, and troubleshooting tips, for Datacap Navigator. IBM's 3584-L53 is a 3584 ts3500 tape library model. Each aspect of the subsystem is designed to optimize access to data and reliability. Last week we got a code problem on first. 6. Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: [email protected] codes for elements in the library. Wäre natürlich schön wenn der Knopf dann disabled wäre wenn das Laufwerk die Page nicht unterstützt. Use a known good tape cartridge in the suspect drive. The document covers topics such as planning, hardware and software requirements, cluster design, network configuration, and troubleshooting. Tier 1 CRU: No tools required. 56 ft) fibre drive cable that was shipped with each drive. IBM System Storage TS3500 Tape Library with ALMS: Introduction and Planning Guide. If you want to have them turn on a trace for a Managed MQ Client fro NuGet you need to follow the Using the stand-alone IBM MQ . Db2 received data that was invalid or too large to fit in the corresponding column of the table or the corresponding target value. Informational. This topic describes the feature codes for the TS3500 tape library and indicates to which model each feature applies and whether or not the feature can be installed by the customer. 215) is the same correct ID +. cern. actidata actiTape LTO-5 Half Height Drive ID : IBM ULTRIUM-HH5. If the drive is installed in a 3584Ibm tape library 3584 error codes 16 rows · Figure 1. Use the information in this topic to perform this task. e. Model abstract 3584-D42. End of Marketing (EOM)Below lines are from ConfigMgrAdminUISetup. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. If we create the a partition on the 3584 without ALMS the Element IDs are. 777 Central Blvd Carlstadt, NJ 07072 201-729-2367 FAX 201-729-2001 . Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. (IBM® feature code 1604) v Four I/O stations for new D23 or D53 frames add up to 64 additional I/O slots (IBM. Dell PowerVault LTO5-140 Drive ID : IBM ULTRIUM-HH5. : You are free: to share – to copy, distribute and transmit the work; to remix – to adapt the work; Under the following conditions: attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made. fine and Legato works without issues. 2724 xxxx. CIRCUMVENTION FOR APAR 'MA50336' :-----None DESCRIPTION OF PROBLEM FIXED FOR APAR 'MA50338' :-----When a virtual tape library type-model 3584-402 or 3584-403 isOnce was a known firmware > problem. 226 IBM System Storage TS3500 Tape Library 3584 Maintenance Information (27th Edition, 2013) Feature Codes & Model Conversions. . Technology Type Tape Storage. In conjunction with a service bay feature on the 3584 Model D22 or D52, the Model HA1 provides for the installation and operation of a second library accessor in a 3584 Tape Library to help. This edition replaces GA32-0408-04. The IBM System Storage® 3584 Tape Library TS3500, with the added 3953 Library Manager, enables the open systems SCSI medium changer library to be connected and used by zSeries® attached hosts. //ABND07 EXEC PGM=ABEND,COND= (0,EQ,STEP07) "STEP07" is a DB2 program that might not abend if it has problems and puts out a "bad" condition code. Parameter List Length Error: 20 00: Invalid Command Operation Code: 21 01: Invalid Element Address: 24 00: Invalid Field in CDB: 25 00: Logical Unit Not Supported: 26 00: Invalid Field in Parameter List: 2C 00: Command Sequence Error: 30 00: Incompatible Medium Installed: 39 00: Saving Parameters Not Supported: 3B 0D: Medium Destination. The IBM 3584 Model D32 expansion frames may be added to the base frame (Model L32) in order to add storage and/or drive capacity. Figure 3. Mode Select (6) - X'15'. On 5/2/2014 14:39, Lee, Gary wrote: [quote]Looking at updating our tape libraries for other rojects which might use ltfs. IBM Documentation. ECSFBEXT (10005) The high-order 16 bits of the reason code represent the. 1. Because Radwell is not an. IBM System Storage TS3500 Tape Library Operator Guide IBM 3584 Tape Library GA32-0560-03 IBM System Storage TS3500 Tape Library Operator Guide IBM 3584 Tape Library GA32-0560-03…$450. The integrated management console (IMC) can be used as a service console with the TS4500 tape library. 30874. The Mode Sense (6) command is supported by the tape library. The IBM TotalStorage 3584 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange systems to high-end open systems. switch. Hi does anyone have a definitive list of the FSC codes with descriptions for the IBM LTO? Appreciate any help. Run Recalibrate Library test. 02/03/2016 14:55:10 ANR8446W Manual intervention required for library 3584_LTO6. that you can use the web interface. The position-number identifies either the host variable number (if the message is issued as a result of an INSERT, UPDATE, MERGE, DELETE, SELECT, VALUES INTO, or SET assignment statement), or the. If the SQL statement being processed was a cursor FETCH, Db2. The 3584 is designed to be a highly scalable, automated tape library combining IBM automation technology for midrange to enterprise environments. Gripper {GRIPPER} sensor failed. If a FID message appears, you must note the. The return code is 200+ nn where nn identifies the function being performed. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. Supported SCSI Commands An introduction to the SCSI commands that are recognized by the TS3500 tape library. 182. ibm. Ibm 3584 Tape Library Manual need to replace the database file, you’ll retain all those efforts. We have had a couple of service calls throughout the year, but nothing like with the 3494. Model abstract 3584-D42. The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. 04 EB 2. IBM 3584 L22 model installed in 513 basement. Examine gsk_status code (returned as the reason code), which are documented in z/OS Cryptographic Services System SSL Programming. IBM System Storage TS3500 Tape Library Operator Guide, IBM 3584 Tape Library(1) - Free ebook download as PDF File (. Some informational messages can be issued. For codes that begin with D and for 4-digit codes that begin with a space character or a zero, see “List of progress codes” on page 787. This warning applies only to connections to. This edition applies to the IBM TotalStorage UltraScalable Tape Library 3584 Planning and Operator Guide and to all subsequent releases and modifications until otherwise indicated in new editions. Implementation Considerations for the 3584 Tape Library 3584 Tape Library. IBM Ultrium 3, 4, 5, and 6 Tape Drive WORM support allows vital data to be stored in a non-erasable, non-rewritable format provided for these types of applications. SNMP finds IBM 3584 tape library. The IBM TS3500 Command Line Interface (CLI) program can be used to access the TS3500 library from a CLI. config file that tells it turn turn on the trace. config file that points to a directory where you create a trace. A customer-setup unit (CSU) is a feature that you, as the customer, can install when the feature is ordered as a field. We have just hit the 1-year mark with our 3584. 194: X'C2' X'08' OPEN: It was attempted to open the data component of a compressed cluster for output, or to open the index component of a compressed cluster. 0 is generally available as of which means this offering can be purchased and is fully supported by IBM. Shows as SNMP sysDescr IBM 3584 Tape Library. cern. Serial port J1 (also known as the CETool Port. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. Enter a pathname and do one of these: - Press Enter. Failure ID (FID) messages are short codes that can be used by service technicians to isolate problems with the 3592 tape drive. . The IBM 3584 TS3500 Tape Library is part of a family of tape library storage solutions designed for the large, unattended storage requirements from today's midrange to high-end systems. This section describes security information for the IBM® TS3500 tape library RS/232 Port through the debug/CETool interface. This file is licensed under the Creative Commons Attribution-Share Alike 3. 0015. IBM 3584-L25 feature 1856 or equivalent may be purchased for this ladder. (Medium charger device shows – unknown medium). anthony. The IBM 3584 Model D32 expansion frames may be added to the base frame (Model L32) in order to add storage and/or drive capacity. Minimal technical expertise is required. The following are newly announced features and model on the specified model of the IBM System Storage® 3584 and 3592 machine types: Description. Table 329. Resolving errors with the LTO tape drives This section lists error codes that can appear on the single-character display. IBM System Storage TS3500 Tape Library Introduction and Planning Guide IBM 3584 Tape Library GA32-0559-04. Up to 15 Model D53 expansion frames may be added to the TS3500 Tape Library Model L22, L23, L32, L52, or L53 base frame to increase LTO cartridge storage or drive capacity. Errors are divided into three categories – data, input, or internal. A reset was done of the library and it seemed to be working fine - Various Drives came up with a disabled condition afterwards, but were reanabled, and are working fine now. 6. For any codes that you cannot find in the following table, contact IBM®. This section introduces all possible combinations of Sense Keys, Additional Sense Codes (ASC), and Additional Sense Code Qualifiers (ASCQ) that are reported by the 3584 Tape LibraryThe new IBM 3584 Tape Library frames include an optimized dual-gripper cartridge accessor, portable drive canister packaging, and 16-slot Input/Output (I/O) stations. 4. The table provides actions to correct the problems. Some informational messages can be issued. The 3584 Tape Library supports the IBM TotalStorage LTO. It may indicate an I/O adapter Licensed Internal Code, or incompatible hardware failure. All TSM servers that access it are RH Linux so lin_tape is the driver. 214 'IBM3584. The 3584 Tape Library supports the IBM TotalStorage LTO. 1. IBM System Storage TS3500 Tape Library 3584 Maintenance Information (27th Edition, 2013) a69m0234. Model abstract 3584-D32. N/A. 844006B2: Invalid signature: The signature on the data sent from the CLU utility to miniboot could not be validated by the miniboot. A drive performed a self-reset. Do you have at least one Ethernet connection to the library set up so. Content. Each aspect of the subsystem is designed to optimize access to data and reliability. Hi mate, Best bet is the TS3500 infocenter: From your TSM log. 43Getting Started with your Dell Computer Vostro 3584 Setup, Specifications and Service Manual Find your Service Tag and Express Service Code Vostro 3584 Drivers and Downloads Warranty & Support Services. Each time the library door is closed, a bar code reader mounted on the autochanger scans the cartridge labels enabling a re-inventory of the cartridges in. Configuration of equipment. TS3500 Command Line Interface. Media written in TS1170 format is not. If the gsk_status_code is CMS_ERR_ICSF_NOT_AVAILABLE, request that the NSSD administrator verify that ICSF is started. Check part details, parametric & specs updated 11 SEP 2023 and download pdf datasheet from datasheets. The TS3500 Tape Library is a Category 1 product as defined in C-S 1-1710-006. 0. The Login name for IBM is: ibm-service The password is the one the 'rmupswd' executable has just generated. YE001 P. 3584 L22 'E' (now 117 slot) model serial 78A0140 Drives 8 x 3592 (0-7 for smc) Call home modem (0041 22 ) 767 4500 Web GUI IP address 172. Each aspect of the subsystem is designed to optimize access to data and reliability. __ 1. Connect one end of the DB9F to DB9F Null Modem cable (P/N 19P4693) to port 1 on the WTI. Cartridge {VOLSER} does not have a valid start of data. The TS4500 offers the following benefits: Support of the IBM Linear Tape-Open (LTO) Ultrium 9 tape drive: Store up to 1. The name of the step in the procedure. IBM WebSphere MQ 7. If the attached library is a 3584, ensure the device is assigned correctly to this virtual library at the 3584 Drive Assignment Web page. SMART adds monitoring and troubleshooting functionality by automatically checking a disk drive's health and reporting potential problems. The license is also part of the IBM® Database Enterprise Developer Edition. Page Code 0 liefert alle verfügbaren Pages und da ist 17h nicht dabei. The firmware lower than 2. Also, remote support requires several important security functions. CIRCUMVENTION FOR APAR 'MA50336' :-----None DESCRIPTION OF PROBLEM FIXED FOR APAR 'MA50338' :-----When a virtual tape library type-model 3584-402 or 3584-403 isTo: ADSM-L < at > VM. Free essays, homework help, flashcards, research papers, book reports, term papers, history, science, politics3584 Maintenance Information IBM 3584 Tape Library IBM System Storage TS3500 (26th Edition, November 2012) 3584 Maintenance Information IBM 3584 Tape Library Note! Before using this information and the product it supports, be sure to read the general information in the Safety and Environmental Notices on page 249 and Notices on page. When I run a query with an OR clause that should return a lot of results, such as the following, '/Employee[. The 3584 Tape Library supports the IBM TotalStorage LTO. 3. Although IBM, in its discretion, may have periodically provided updates, patches or fixes to the hardware's machine code (e. The design of the remote library management through a standard web interface. Discovery is not creating a storage system or providing any other info outside of DeviceInfo. Wait for up to 20 minutes for a slow rewind to complete, depending on the tape position. may require assistance from. Front view of a half-high LTO tape drive. 182. Messages have dif fer ent pr efixes to help you identify the IBM Spectr um Pr otect component that issues the message. Power cycle the library. It sounds like you might. 001:. 0014. The 3584 Tape Library now supports the IBM TotalStorage Ultrium 3 Tape Drive, which more than. Press BACK until you return to the Activity screen from step 1. IBM 3584 robot tests. HYDIN0112W (OP0112) Device serial number device serial number has been made offline and/or unavailable by the TS7700 Engine with a reason code of reason code. When power came back i went over to check but all 4 of the drives were empty. __ 2. com, a global distributor of electronics components. com, a global distributor of electronics components. Note: The italic text such as {0}, {1}, {2} indicates that they are the variables, the variables will be replaced by the contents that are displayed in the messages. Complete this task to manually interpret an SNMP trap. 4. Reads and writes EFMT3 and EFMT4 formats. 1. All TSM servers that access it are RH Linux so lin_tape is the driver. There is a token validation value (TVV) in the token, which is a non-cryptographic value. 38: 26H: Plunge system went too far while unloading a tape. A drive requested a cleaning. Use the information in this topic to perform this task. If a FID message appears, you must note the message before you contact your service representative. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers.